SJ7 APARTHOTEL TERMS & CONDITIONS

BESPOKE PROPERTY PROJECTS SL · NIF B21856653 Tourist Registration: HG-005088-34 Placeta de Sant Joan, 7 · 17220 Sant Feliu de Guixols · Girona, Spain pv@sj7.es · +34 663 768 808 · www.sj7.es Last updated: 22 November 2025

These Terms and Conditions govern all reservations and stays at SJ7 Aparthotel. By making a reservation through www.sj7.es or any third-party platform, the guest accepts these Terms in full.

Art. 01 INTRODUCTION These Terms and Conditions govern all reservations and stays at SJ7 Aparthotel, operated by BESPOKE PROPERTY PROJECTS SL. By completing a reservation through our website (www.sj7.es) or any third-party platform, the guest ("you", "the client") acknowledges having read and accepted these Terms and Conditions in full.

Art. 02 BOOKING AND CONFIRMATION

2.1 A reservation is confirmed once the guest: • provides accurate personal and payment information, • accepts the Privacy Policy and these Terms and Conditions, • receives a confirmation email from SJ7 Aparthotel.

2.2 Guest responsibility The guest is responsible for ensuring that all details provided during booking are correct. Inaccurate information may result in cancellation.

2.3 Right to refuse SJ7 Aparthotel reserves the right to refuse a booking if payment cannot be authorised or if fraudulent activity is suspected.

Art. 03 RATES AND TAXES

3.1 VAT All prices displayed on the website include VAT unless otherwise specified.

3.2 Catalan Tourist Tax The Catalonia Tourist Tax (Impuesto Turistico / Taxa Turistica) is not included in the displayed rate. It is charged separately at check-in in accordance with current legislation.

3.3 Rate variation Rates may vary depending on season, availability, promotional periods, or demand. The rate confirmed at the time of booking is guaranteed.

Art. 04 PAYMENT POLICY

4.1 Standard Rate • A valid credit card is required to guarantee the reservation. • SJ7 Aparthotel may pre-authorise the card up to 7 days before arrival. • Full payment is charged 1–2 days before check-in or on the day of arrival.

4.2 Non-Refundable Rate • 100% of the booking amount is charged immediately upon confirmation. • No refunds or modifications are permitted under any circumstances.

4.3 Payment security Payments are processed securely via Stripe (PCI-DSS compliant). SJ7 Aparthotel does not store or have access to card details.

Art. 05 CANCELLATION AND NO-SHOW POLICY

5.1 Standard Rate Free cancellation Up to 7 days before arrival Late cancellation / no-show 100% of total booking charged

5.2 Non-Refundable Rate No cancellations, changes, or refunds are permitted under any circumstances.

5.3 Early departure Early departures are treated as cancellations and are non-refundable for the unused nights.

Art. 06 CHECK-IN AND CHECK-OUT Check-in From 15:00 Check-out Until 11:00 Early check-in / late check-out Subject to availability · additional charge may apply Digital access codes will be sent prior to arrival via email or SMS. No front desk or in-person check-in is required.

Art. 07 REGISTRATION OF GUESTS (LEGAL REQUIREMENT)

7.1 Required information In compliance with Orden INT/1922/2003 (Spain), all guests must provide before or upon arrival: • Full legal name • Valid identification document (passport or national ID) • Date of birth and nationality

7.2 Data transmission SJ7 Aparthotel uses CheckInScan or similar secure platforms to transmit guest data to Spanish authorities as required by law.

7.3 Non-compliance Failure to provide required documentation before or at check-in may result in cancellation of the reservation without refund.

Art. 08 HOUSE RULES The following rules apply to all guests and form part of these Terms and Conditions. The full House Rules document is available inside the apartment. • Smoking is strictly prohibited inside all apartments and indoor areas (Law 42/2010). • No parties, loud gatherings, or events are permitted. • Only registered guests may stay overnight. • Pets are not allowed unless expressly authorised in writing. • Quiet hours: 22:00 – 08:00. Guests must respect neighbours at all times. • Maximum occupancy listed in the reservation must not be exceeded. Non-compliance with House Rules may result in immediate expulsion without refund and potential involvement of local authorities.

Art. 09 DAMAGE, LOSS & SECURITY DEPOSIT

9.1 Guest liability The guest is financially responsible for: • damage to the property, furniture, or fixtures, • costs of excessive cleaning required after departure, • missing items from the apartment, • any disturbance or damage caused to neighbours.

9.2 Security deposit A security deposit may be pre-authorised on the guest's card prior to arrival. The amount will be confirmed in the booking confirmation.

9.3 Release of deposit The deposit is released within a reasonable period after departure, once the property has been inspected and no charges are outstanding.

Art. 10 LIABILITY

10.1 Exclusions SJ7 Aparthotel accepts no liability for: • loss or theft of personal belongings during the stay, • accidents or injuries caused by guest negligence, • events beyond our reasonable control (force majeure: natural disasters, strikes, government orders, etc.).

10.2 In-room safes Safes may be available in the apartments. Guests are encouraged to use them for valuables. SJ7 Aparthotel accepts no liability for items not stored securely.

Art. 11 OVERBOOKING OR UNAVAILABILITY In exceptional cases of overbooking or technical errors, SJ7 Aparthotel reserves the right to relocate the guest to alternative accommodation of equal or higher category, at no additional cost to the guest. SJ7 Aparthotel will inform the guest as soon as possible.

Art. 12 PERSONAL DATA PROTECTION Personal data collected during the reservation and stay is processed in accordance with our Privacy Policy, in compliance with GDPR (Regulation EU 2016/679) and applicable Spanish data protection law (LOPDGDD). The full Privacy Policy is available at: www.sj7.es/privacy-policy

Art. 13 APPLICABLE LAW AND JURISDICTION These Terms and Conditions are governed exclusively by Spanish law. Any disputes arising from a reservation or stay at SJ7 Aparthotel shall be submitted to the jurisdiction of the courts of Girona, Spain, unless otherwise required by mandatory consumer protection legislation applicable to the guest.

Art. 14 CONTACT INFORMATION Legal entity BESPOKE PROPERTY PROJECTS SL NIF B21856653 Tourist licence HG-005088-34 Address Placeta de Sant Joan, 7 · 17220 Sant Feliu de Guixols · Girona, Spain Email pv@sj7.es Phone / WhatsApp +34 663 768 808 Website www.sj7.es

PRIVACY POLICY — SJ7 APARTAHOTEL

Last updated: 22.11.2025

In compliance with Regulation (EU) 2016/679 (GDPR), the UK GDPR where applicable, the Spanish Organic Law 3/2018 (LOPDGDD), and the guidelines of the Spanish Data Protection Authority (AEPD), we inform users about the processing of their personal data in connection with the website www.sj7.es and the services provided by SJ7 APARTAHOTEL, managed by the company BESPOKE PROPERTY PROJECTS SL.

⸻ 1. Data Controller Data Controller: BESPOKE PROPERTY PROJECTS SL Tax ID (NIF): B21856653 Commercial name: SJ7 APARTAHOTEL Establishment address: Placeta de Sant Joan, 7, 17220 Sant Feliu de Guíxols, Girona, Spain Tourist registration number: HG-005088-34 Telephone: +34 663 768 808 Email: pv@sj7.es

⸻ 2. Personal Data We Collect We may collect and process the following categories of personal data: • Name, surname, and identification document • Telephone number, email address, and postal address • Payment details (processed exclusively through secure platforms) • Booking information: dates, preferences, number of guests • Technical data: IP address, cookies, browser, device information • Data required by police and tax regulations

⸻ 3. Purpose of Processing Your personal data is processed for the following purposes: • Managing enquiries and accommodation reservations • Sending confirmations, check-in information, and digital access codes • Complying with Spanish legal obligations (traveller registration, invoicing, tax compliance) • Managing payments, cancellations, and booking modifications • Ensuring safety and fraud prevention within the establishment • Improving the user experience and website performance No automated decision-making with legal or significant effects is carried out.

⸻ 4. Legal Basis for Processing Processing is based on: • Performance of a contract (accommodation reservation) • User consent (contact forms, optional communications) • Legal obligations (traveller registration under Orden INT/1922/2003, tax regulations) • Legitimate interest (security, service improvement)

⸻ 5. Data Sharing and Disclosures Personal data may be disclosed to: a) Due to legal obligations • Police / Guardia Civil (traveller registration pursuant to Orden INT/1922/2003) • Spanish Tax Agency (Agencia Tributaria) • Competent public authorities b) Data processors (service providers) Under agreements compliant with Art. 28 GDPR: • Smoobu GmbH – booking management platform • Stripe Payments Europe Ltd. – secure payment processing • CheckInScan – mandatory traveller registration • Hosting providers, email systems, IT and security services No international data transfers outside the European Economic Area will be carried out unless proper safeguards exist.

⸻ 6. Data Retention Period Personal data will be stored: • For the duration of the contractual relationship • For legally required periods (e.g., tax records: minimum 5 years) • Traveller registration records: according to the applicable legislation • Marketing data: until the user requests deletion

⸻ 7. User Rights Users may exercise the following rights: • Access • Rectification • Erasure (“right to be forgotten”) • Restriction of processing • Portability • Objection To exercise these rights, email us at pv@sj7.es, attaching proof of identity. If you believe your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es

⸻ 8. Data Security BESPOKE PROPERTY PROJECTS SL implements technical and organisational measures to protect personal data against: • Loss • Unauthorised access • Alteration • Disclosure • Cybersecurity incidents Payments are processed exclusively through PCI-DSS-certified platforms (Stripe).

⸻ 9. Cookies This website uses technical cookies and, where applicable, analytical or functional cookies. For more information, please refer to our Cookie Policy.

⸻ 10. Changes to This Policy We reserve the right to update this Privacy Policy to reflect legal or technical changes. The current version will always be available on this page.

House Rules — SJ7 Aparthotel

Thank you for choosing SJ7 Aparthotel. These rules apply to all guests and are required under Catalan tourism regulations. Please read them upon arrival and keep them for reference during your stay.

1. Quiet Hours & Respect for Neighbours • Quiet hours: 22:00 – 08:00 (as required by Catalan municipal regulations). • Loud noise, music, shouting or disturbance is strictly prohibited. • Please respect neighbours in common areas such as corridors, stairways and the building entrance.

2. No Parties or Events • Parties, gatherings or events are strictly prohibited. • Only registered guests may access the apartment. • Inviting unregistered persons into the property is not permitted.

3. Smoking Policy • Smoking (including e-cigarettes) is prohibited indoors in accordance with Spanish Law 42/2010. • Smoking is allowed only in designated outdoor areas, where available. • Additional cleaning fees will apply if smoking occurs inside the apartment.

4. Maximum Occupancy • The maximum occupancy specified in your booking must not be exceeded. • Additional guests require prior written authorisation from the host. • Unregistered overnight guests are not permitted.

5. Safety & Digital Access • Access codes are personal and must not be shared with non-registered guests. • Always close doors, windows and the building entrance when entering or leaving. • In case of emergency, contact us immediately (see confirmation email).

6. Damage & Cleanliness • Guests are responsible for maintaining the apartment in good condition. • Damage, broken items or excessive cleaning may result in additional charges. • Please inform us immediately of any accidental damage.

7. Prohibited Conduct • Illegal activities, drugs or weapons are strictly prohibited. • Behaviour disturbing public order may result in immediate removal without refund. • Harassment or threatening behaviour towards neighbours, staff or guests will not be tolerated.

8. Children’s Safety • Children must be supervised by an adult at all times. • The establishment accepts no responsibility for accidents due to lack of supervision.

9. Pets • Pets are not permitted unless explicitly authorised in writing before arrival. • If authorised, guests are responsible for any damage or additional cleaning.

10. Parking • SJ7 Aparthotel offers private parking spaces available for an additional fee. • Parking must be booked in advance and is subject to availability. • Parking is at the owner’s risk. The establishment is not liable for theft or damage. • Vehicles must be parked within the designated space.

11. Waste & Sustainability • Please sort waste according to local recycling rules. • Turn off lights, air conditioning and appliances when leaving the apartment. SJ7 holds an official double-A energy certification, and your cooperation helps us maintain it.

12. Check-out • Standard check-out time: 11:00. Late check-out must be agreed in advance. Before leaving please ensure: • Windows and doors are closed and locked • Lights and appliances are switched off • Keys or access cards are left as instructed • Waste is disposed of in outdoor containers

13. Violation of House Rules Serious violations may result in: • Immediate cancellation of the stay without refund • Additional charges for damage or disturbances • Involvement of local authorities if required.